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Support

A question, a problem, an idea? Here are the most frequent answers, and how to reach us.

Updated on September 18, 2026

Restore Premium

On iPhone and iPad, open Settings (the gear icon), then tap “Restore Purchases”. Premium is tied to your Apple Account and is shared with your Family Sharing group.

On Android, Premium is tied to your Google Play account: it is restored automatically when you use the same account, and can be shared with your Google Play family group.

Save an export to Photos

Mosaira asks for “Add Photos Only” access the first time you save to Photos. If you declined, change it in Settings > Mosaira > Photos, or save your exports to Files.

Import photos

Mosaira uses the system photo picker: you choose which photos to import, without granting access to your whole library. Originals are never modified.

Free exports

The free version offers 2 exports in total, in every format. Premium makes them unlimited. Your projects always remain openable and editable.

Back up your projects

Projects are stored only on your device. They are included in your device backup; Mosaira does not offer online sync.

Contact us

Write to us and include your device model and iOS version. We reply in French and English.

Send an email · latelierdudev.contact@gmail.com